Logs and Troubleshooting#

PilotPoster logs every post attempt. When something fails, the log tells you why.

Campaign logs#

Go to Logs in the dashboard to see results for scheduled campaigns. Each entry shows:

• Campaign name
• Target group
• Success or failure status
• Post URL (on success)
• Error message (on failure)
• Timestamp

Filter by campaign, date, or status to find specific issues.

RSS logs#

RSS campaigns have a separate log under RSS Logs. Same fields: feed item, target group, status, URL, error, timestamp.

Common errors#

Extension offline#

Symptom: Campaign stays pending past scheduled time, or posts fail immediately.

Fix:

1. Confirm the extension is installed. If not, install it from the Chrome Web Store
2. Open Chrome
3. Log into Facebook
4. Click the PilotPoster extension icon
5. Confirm dashboard shows online status
6. Re-run or wait for the next scheduled execution

Login expired#

Symptom: Posts fail with authentication or token errors.

Fix:

1. Log out and back into Facebook in Chrome
2. Refresh the extension connection
3. Retry the campaign

Post pending approval#

Symptom: Log shows pending, not failed.

Meaning: The group requires admin approval. Your post is waiting for a moderator. This is normal for some groups.

Post hidden or removed#

Symptom: Post succeeds but does not appear in the group feed.

Meaning: Group admins or Facebook's filters may have hidden the post. Review the group's posting rules.

Rate limited#

Symptom: Multiple posts fail in a row with throttle or limit errors.

Fix:

1. Stop all running campaigns
2. Wait 24 to 48 hours
3. Resume with fewer groups and longer sleep intervals
4. See Account Safety

Media upload failed#

Symptom: Text posts work but media posts fail.

Fix:

1. Check file format (JPG, PNG, MP4, MOV, AVI)
2. Try a smaller file size
3. Test with one image before adding videos
4. See Media Uploads

Video upload timeout#

Symptom: Video posts fail after a long wait.

Fix: Compress the video or use a shorter clip. Large videos take longer to upload through Facebook's chunked upload.

Campaign stuck on processing#

If a campaign shows processing for longer than expected:

1. Check if the extension is still online
2. Look at the latest log entry to see which group it stopped on
3. If the extension disconnected mid-campaign, reconnect and the backend will resume or mark it failed

Debugging checklist#

• Extension online (green status in dashboard)
• Logged into Facebook in Chrome
• Groups still exist and you are still a member
• Sleep interval is set for multi-group campaigns
• Media files are valid format and reasonable size
• No Facebook account restrictions active

Still stuck?#

Email support@pilotposter.com with:

• Campaign name or ID
• The error message from logs
• Screenshot of extension status
• Which groups were targeted

What's next?#

• Chrome Extension
• Account Safety
• FAQ